Preschoolsmiles Order Status (2024)

FAQs

How long does Lifetouch take to process orders? ›

Orders are typically fulfilled and shipped within 2 weeks of your order being placed. How can I order additional prints and products? Use the link found in your original email for your student to order more prints, select products, or digital images.

How can I check the status of my order? If you have an account, sign in and navigate to the account dashboard. From there, you can click on Order History and expand the View Status drop-down next to your order, or click See Order Details to view additional status information and track shipped orders.

When do school portraits arrive? Your child's portraits will be delivered to school about three weeks after Picture Day or your proof order due date. For some late orders or reorders, you may have the opportunity to get your order shipped directly to your home.

Ordering or Paying After Picture Day

Find your Portrait ID and Access Code, which is unique to each student, on your proofs or order sheet. For up to 9 months after your Picture Day you can use your Portrait ID and Access Code for a first-time order or to reorder additional pictures and photo gifts.

Continental US: Economy: 8–11 business days. Standard: 6–10 business days. Priority: 5–7 business days.

Q: When will my child's pictures be delivered? A: All online orders will be shipped two weeks following Picture Day. If you returned your order form to your center, it will take approximately 3-4 weeks.

If you are a Lifetouch Customer, our goal is to make the photos we create available to you for years to come, and we will endeavor to retain a digital copy of one or more of your current and future school photos for you to claim and archive in your Shutterfly account for as long as that account remains active.

Q: Can I return my order? A: Due to the nature of custom print, returns are not allowed. If there is a problem with your order, please contact the Printshop Customer Service Team by phone, email or online chat. One of our specialists will help you resolve any issue you may have.

We offer retouching options for portraits, so you don't have to worry about little things like scrapes or blemishes on Picture Day. Our satisfaction guarantee includes the option for Picture Day retakes or a full refund if you're not satisfied with your child's portrait.

The Satisfaction Guarantee means Lifetouch will retake portraits or give a full refund. For fall pictures, many schools offer a retake day about 6-8 weeks after the original Picture Day. The school will send out a new flyer for the retake pictures. Return the original package to the photographer on the retake day.

Can I order just a digital image from Lifetouch? ›

Prints and other products in your order will be mailed home. If ordering digital images only, all session images are provided but do not include retouching.

Lifetouch Preschool Portraits has a partnership with JCPenney Portraits that allows parents to take their child for picture retakes free of charge at a local JCPenney studio. That means no sitting fee — just a fresh start so you can encourage your child to relax and smile.

For U.S. Residents via Web: Go to Shutterfly.com and sign in to your account. Click on 'Photo' at the top of the page. Then click on 'Albums' and 'Lifetouch.

Boyer Photography, every school receives a portion of net sales as a fundraiser. So a portion of whatever you spend, actually goes BACK to your child's school.

Help your child pick out clothes and colors that look good on them. After all, your child is the star of the photo—not their shirt, so avoid slogans, logos, and big patterns. Small jewelry and accessories are fine but nothing too big or distracting.

Shutterfly Shipping & Delivery

If you need your order right away, Super Rush is the fastest method for select products, delivering your creations in 1-2 business days. Rush is the fastest shipping method for most products, with production and delivery time in 3-4 business days.

All orders placed whether through the school, online or by telephone can take up to 28 days.